▌查詢線上購物之相關問題
請利用客服信箱：info-sop.tokyo@urban-research.com與我們聯繫。如有緊急問題等請撥打02-2762-8850聯絡。（不含週末及國定假日，平日上午十點至下午六點）

▌商品之退、換貨

|台灣地區|
根據台灣消費者保護法之規定
SENSE OF PLACE TAIWAN ONLINE STORE 網路商店提供您商品到貨七天鑑賞期的權益，並提醒您注意，商品退換貨時必須恢復原狀，也就是您收到商品時的全新狀態，包括 : 吊牌未剪，商品、內外包裝、文件、贈品皆須為全新未使用的狀態，否則無法退換貨，且退換貨以一次為限。

|海外地區|
未提供海外地區之退換貨，敬請見諒。

▌申請退換貨流程
- 若商品有瑕疵或與訂購不符商品之退換貨，請務必於商品送達後七日內來信與我們聯絡，否則無法提供退換貨服務。超過七日恕不受理退換貨申請，敬請見諒。
- 寄出退換貨申請信件後，客服將在三日內（不含週末假日）回覆，還請耐心等候。

- 退換貨申請信件中，請務必告知以下資訊:
1.訂單編號 2.訂單姓名 3.聯絡電話 4.E-MAIL 5.商品名/數量/金額 6.退換貨原因

- 如果您使用7-11超商取貨付款/信用卡分期支付/AFTEE先取貨後支付，請提供以下帳戶資訊:
1.銀行/郵局名稱 2.分行名稱 3.帳戶號碼 4.帳戶名稱
(因各家銀行退款流程不同，我們為您辦理線上退款後，各家銀行會需7-21天個工作天完成退款。)
- 如果您使用刷卡一次付清/LINE PAY，將直接為您辦理線上退刷，無須提供帳戶資料。
(因各家銀行退款流程不同，我們為您辦理線上退刷後，各家銀行會需7-21天個工作天完成退刷交易，並於您的下一期信用卡帳單中顯示。)

- 請確認退換貨商品為全新狀態，包括 : 吊牌未剪，商品、內外包裝、文件、贈品皆須為全新未使用的狀態，否則無法退換貨。

-依原訂單寄送方式分為「宅配收件」、「超商寄件」兩種退貨方式。

-「宅配收件」
1.僅限宅配訂單適用、物流單位為宅配通
2.在收到您的退換貨申請後，我們將寄發「受理通知函」給您並安排宅配人員收貨。
3.妥善包裝好後交給宅配人員，不須支付運費。待收到您欲退換貨之商品後，我們將立即處理退款或換貨事宜。

-「超商寄件」
1.僅限超取訂單適用、寄送單位為全台7-11統一超商各大門市
2.包裹材積勿超過超商寄件最大限制（材積最長邊 ≦ 45cm；長＋寬＋高 合計 ≦105cm）
3.在收到您的退換貨申請後，我們將寄發「受理通知函」給您並隨信附上「退貨代碼」，請於「退貨代碼」有效期間內完成超商寄件、不須支付運費，詳細寄件步驟可參考以下網址：
https://www.7-11.com.tw/service/return.aspx
4.如編碼逾期失效將視同放棄退貨資格，恕無法受理退貨。待收到您欲退換貨之商品後，我們將立即處理退款或換貨事宜。

▌如有以下情況恕不受理退換貨，並將商品寄回給您，敬請見諒。
- 未妥善包裝導致商品有髒汙、破損之虞。
- 非試穿而明顯已穿著過之商品，例如沾染異味(含香水味)、毛髮、粉痕等。
- 顧客造成髒汙或破損之商品。
- 吊牌已剪或標籤或配件遺失之商品。
- 洗滌過之商品。
- 附罩杯背心、貼身內衣褲、襪子及飾品(耳環、髮圈等)。
- 食品類或化妝品。
- 寄回狀態與配送時狀態差異太大之商品。（包括外包裝箱盒與配件等）
- 換貨僅提供同型號商品之不同顏色或尺寸。
- 恕不接受不同型號商品之退換，敬請見諒。
- 商品申請換貨期間，如遇同款商品進行促銷，恕不提供補退差額服務。
- 網路商店不受理實體店鋪購買商品之退換貨事宜，實體店鋪亦不受理網路商店購買商品之退換貨。
- 因個人因素多次重複要求退貨、取消訂單者，恕不再受理之後的訂單，請特別注意。

▌Help
Please contact our customer service via:
info-sop.tokyo@urban-research.com. For emergency contact, please dial 02-2762-8850. Our service hours are weekdays 10am to 6pm, excluded weekend and holidays.

▌Return and Exchange Policy

|Taiwan|
According to the Consumers Protection Act SENSE OF PLACE TAIWAN ONLINE STORE provides return or exchange within 7 days from the date on which the parcel is received.
Please ensure the returned or exchanged good is in its original condition, which means item must be unworn, undamaged, unmarked or unused in any way, and complete with its original tags, packaging, vouchers and gifts. Item that is returned without tags, and/or are damaged in anyway will be rejected and sent back at your own expense.

|Oversea|
Unfortunately, we do not provide return and exchange service for oversea customers at this moment.

▌Return and exchange procedures
-If a return or exchange is needed for defects or faulty item, please email us within 7 days from the date on which the parcel is received, and no application will be accepted after.

-Please send an email to our customer service info-sop.tokyo@urban-research.com with the following information:
1.order number/2.full name/3.contact number/4.e-mail address/5.name, color, size, quantity of the return item/6.reason for return or exchange

- If you use 7-11 supermarket pickup payment/credit card installment,payment/AFTEE pickup first and pay later, please provide the following account information:name of the bank/post office/branch name/account number/name of the account holder.
(Because the refund process of each bank is different, after we handle the online refund for you, each bank will take 7-21 working days to complete the refund.)

- If you use a credit card to pay in one lump sum/LINE PAY, you will be refunded directly online without providing account information.
(Because the refund process of each bank is different, after we handle the online chargeback for you, each bank will take 7-21 working days to complete the chargeback transaction, and it will be displayed on your next credit card bill.)

- Please ensure the returned or exchanged good is in its original, unused, unaltered, and unwashed condition, with its original tags, packaging, vouchers and gifts, otherwise it will not be accepted.

- According to the original order shipping method, there are two return methods: "home delivery" and "7-11 delivery".

"home delivery"
1.Only applicable to home delivery orders
2.Once the application email is received, we’ll sent you an “Acceptance notification” in order to arrange a return pickup.
3.Please pack the return item properly for the pickup, and noted that no postage is required.After receiving the goods you sent, we will immediately process the refund or exchange.

"7-11 delivery"
1.Only applicable to 7-11 orders, shipping units are all 7-11 stores in Taiwan.
2.The package size must not exceed the 7-11’s maximum shipping limit.
3.Once the application email is received, we will send you an "Acceptance Notification Letter" and attach a "Return Code" to the letter. Please complete the shipment to the 7-11 within the validity period of the "Return Code" and noted that no postage is required. For detailed shipping steps, please refer to the following website:
https://www.7-11.com.tw/service/return.aspx
4.If the code expires, it will be regarded as giving up the return qualification, and returns will not be accepted. After receiving the goods you sent, we will immediately process the refund or exchange.

▌Returns or exchanges will not be accepted under the following circumstances
- Inadequate packaging cause the product to become dirty or damaged.
- Products that have obviously been worn, such as stained with odor (including perfume), hair, powder marks, etc.
- Items that are dirty or damaged by customers
- Products whose tags have been cut off or whose labels or accessories are missing.
- Laundered merchandise
- Bra top, underwear, socks and accessories (earrings, hair ties, etc.) - Food or cosmetics
- Items that are in a greatly different state when returned and delivered. (Including outer packaging boxes and accessories, etc.)
- Exchanges only provide the same products in different colors or sizes.
- We do not accept returns or exchanges for products of different models, please understand.
- During the product exchange application period, if the same product has different prices, no refund will be provided.
- Online stores do not accept returns or exchanges for goods purchased in brick-and-mortar stores, and brick-and-mortar stores do not accept returns or exchanges for goods purchased in online stores.
- If you repeatedly request returns due to personal reasons, your orders will no longer be accepted. Please pay special attention.